The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Apps - ITIL

An integrated, process-based, best practice framework for managing IT services. (Click to see all Apps - ITIL Knowledge Base articles)

• Field type of glide_duration converts to an incorrect value (KB0542079)

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting. (Click to see all Reporting Knowledge Base articles)

Reporting Resources Page

• Reporting Resources Page (KB0540923)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

• Checkbox variables do not convert to user's currency (KB0542970)