Some people are just visual learners. In this blog post I have provided a video tutorial on how to schedule an upgrade. It explains how ServiceNow upgrades are initiated, demonstrates how to coordinate an upgrade across HI and the ServiceNow instance, and explains why an upgrade sometimes starts later than expected.

For more information on upgrades, see:

ServiceNow Product Documentation

Requesting an Upgrade - ServiceNow Wiki

Upgrades Best Practices - ServiceNow Wiki

ServiceNow Knowledge Base

ServiceNow Customer Service System

Community support resources

Upgrading an Instance

Scheduling Upgrades and Monitoring the Process

When upgrading your instance leaves you scratching your head

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