ITSM Metrics Webinar Deck
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Dec 17, 2014
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article
This is the deck that Paul van Nistelrooij David van Heusden and I used in a recent webinar. You can access the on demand recording here.
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https://www.servicenow.com/community/platform-analytics-articles/itsm-metrics-webinar-deck/ta-p/2302846