The Service Portfolio capabilities in ServiceNow have been very successful for us. Very well received by the CIO. Service Level Agreements can be implemented and reported using Offerings and Commitments. Next, we are planning to push this out as a report set to key Business Executives.

Here is a link to my Knowledge 14 presentation on Service Level Management.

Connecting the Dots of Service Level Management

Link may require Knowledge registration. If you cannot access and would like the deck, send me a message

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