The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Domain Support

Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support. (Click to see all Domain Support Knowledge Base articles)

Email

Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

Field Normalization

Convert different forms of the same field value to a single, accepted value automatically on the ServiceNow platform. (Click to see all Field Normalization Solutions Knowledge Base articles)

• Creating an alias in normalization not working correctly (KB0535567)

HR Service Automation

Manage the service relationships between HR and employees through an HR service catalog with HR Service Automation. (Click to see all HR Service Automation Knowledge Base articles)

• Stateflows script include references a nonexistent field (KB0546292)

ITGRC

Document policies and procedures, define and assess risks, and generate audits and test using IT Governance Risk and Compliance (Click to see all ITGRC Knowledge Base articles)

• ITGRC control tests cannot be deactivated (KB0536451)

Kepner-Tregoe

Provide a structured analysis for investigating the cause of a problem or incident using a methodology developed by Kepner-Tregoe. (Click to see all Kepner-Tregoe Knowledge Base articles)

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)

Live Feed

Post and share content in a ServiceNow instance with Live Feed. (Click to see all Live Feed Knowledge Base articles)

• Users cannot download files attached to Live Feed posts (KB0542318 )

Managed Documents

Create and manage electronic documents within your instance with a lightweight, ITIL-based solution. (Click to see all Managed Documents Knowledge Base articles)

• Group approvals for Document Management not working (KB0529781)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products (Click to see all Upgrade Knowledge Base articles)

• Upgrading Resources (KB0546812)