The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Incident Alert

Enable organizations to manage quick and easy alerts within groups using incident alerts. (Click to see all Incident Alert Knowledge Base articles)

• Incident Alert Contact Definition not allowing manual entry (KB0547076)

Runbook Automation

Automate simple or complex multi-system tasks on remote servers that are normally done manually with runbook automation, now known as Orchestration. (Click to see all Runbook Automation Knowledge Base articles)

• Passing parameters to and from the run Powershell activity (KB0547043)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

SLA

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)

Surveys

Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys. (Click to see all Survey Knowledge Base articles)

UI Policy

Create and manage the user interface with UI policies (Click to see all UI Policy Knowledge Base articles)