If SAML isn't working for you as expected, you might find this new video helpful! It provides guidance for troubleshooting errors related to SAML 2.0 integration with ServiceNow instances. It applies to Eureka and earlier releases.

For more information on SAML 2.0 troubleshooting, see:

Product Documentation:

SAML 2.0 Troubleshooting - ServiceNow Wiki

Knowledge Base:

ServiceNow KB: Troubleshooting SAML or SSO issues in ServiceNow (KB0539112)

ServiceNow KB: SAML Error Matrix (KB0540617)

YouTube:

How to Configure ADFS 2.0 to Communicate with SAML 2.0 - YouTube

Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.