Hi! I'm Mary, and I'll be taking over for Katharine Campbell to get you the latest ServiceNow support videos for the next few months. I'll publish a new blog post every Tuesday, so keep an eye out for some helpful videos and tutorials to assist with your implementation and troubleshooting needs!

This week you can check out our newest video, which provides guidance for troubleshooting and updating SAML 2.0 X509 certificates. This video applies to Eureka and earlier releases.

For more information see:

ServiceNow product documentation:

SAML 2.0 Troubleshooting

SAML 2.0 Setup, Step 5. Install the IdP Certificate

SAML 2.0 Web Browser SSO Profile

ServiceNow knowledge articles:

Troubleshooting SAML certificate: Determining if the SAML certificate is incorrect (KB0538763)

For general information about ServiceNow, visit:

ServiceNow | The Enterprise Cloud Company

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