The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Authentication

Validate the identity of a user trying to access a ServiceNow instance with authentication. (Click to see all Authentication Knowledge Base articles)

• Login Rules do not apply to SAML 2.0 authentications (KB0540777)

Email

Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• HI Notification Resources (KB0547435)

General User Experience Solutions

Find solutions to general ServiceNow user experience related problems. (Click to see all General Knowledge Base articles)

• Fuji UI updates (KB0547385)

Graphical Workflow

Automate multi-step processes such as generating records, running scripts, and transitioning between them based on conditions using graphical workflow (Click to see all Graphical Workflow Knowledge Base articles)

LDAP

Streamline the user login process and automate administrative tasks using a Lightweight Directory Access Protocol (LDAP) integration. (Click to see all LDAP Knowledge Base articles)

• LDAP connection error (KB0547476)

Processes, Policies, Procedures

Define the processes, policies and procedures to help Technical Support implement features and troubleshoot missteps. (Click to see all Processes, Policies and Procedure Knowledge Base articles)

Project Management

Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies. (Click to see all Project Management Knowledge Base articles)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting. (Click to see all Reporting Knowledge Base articles)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

Release Processes

Manage the planning and execution of a release. (Click to see all Release Processes Knowledge Base articles)

UI Actions

Add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities with UI actions. (Click to see all UI Actions Knowledge Base articles)

UI Policy

Create and manage the user interface with UI policies (Click to see all UI Policy Knowledge Base articles)

• User Interface (UI) Resources (KB0547434)

Web Services

Allow diverse HTTP-based applications to talk to each other with web services. (Click to see all Web Services Knowledge Base articles)