The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated articles on Notifications:

Email

Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

SLA

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)

Processes, Policies, Procedures

Define the processes, policies and procedures to help Technical Support implement features and troubleshoot missteps. (Click to see all Processes, Policies and Procedure Knowledge Base articles)