If you are not receiving email notifications, there may be a simple reason this is occurring — you may not be set up to receive notifications. In any case, users have the ability to enable or disable email notifications on HI. If you are not receiving any or certain types of notifications, you should first check to see that your Notification settings are enabled in your HI user profile. If the Notification field is set to Disable, the system will not send you an email notification.

To check that email notifications are enabled on HI:

1. In HI go to Self Service > My Profile.
2. Check the Notification field to see is set to Enable.
3. If disabled, select Enable from the dropdown to restore notifications.

Alternately, administrators can check to see if users are set up to receive email notifications:

1. Go to User Administration > Users.
2. Go into the user record and check that the Notification field is set to Send Email.
3. If not, chose Send Email from the dropdown.

If you've actually created an event, the system won't send you a notification by default. For example, if you've assigned an incident to yourself, you won't get an email letting you know the incident was assigned to you.

To receive email notifications as event creator:

1. Got to System Policy > Email > Email Notifications.
2. Open the notification, and select the check box for Send to event creator to enable notifications.

Also see Iris Geist latest blog post for a tip on using the "Send to event creator" ability. Troubleshooting email notifications - Send to the Event Creator

We recently added a bunch of new Knowledge Base articles around notifications in HI. Check out the new HI notifications resource page for a complete list of product documentation articles, Knowledge Base articles, community solutions, and troubleshooting and implementation videos.