ServiceNow is a robust platform for automating and streamlining business processes. While out-of-the-box solutions offer a solid foundation, they may not fully address the unique requirements of your organization. In such cases, leveraging App Engine to build a custom application provides the flexibility, scalability, and tailored functionality needed to align with specific business goals.

This hands-on lab guides you through the process of developing a custom service management application in three structured phases, demonstrating how to rapidly deliver business value and iteratively enhance your solution over time.

This lab is designed to run on a Personal Developer Instance (PDI) with minimal configuration. If you encounter any issues, refer to the Troubleshooting section of the lab.