The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Email

Configure, diagnose and resolve issues with email and notifications.

Field Normalization

Convert different forms of the same field value to a single, accepted value automatically on the ServiceNow platform.

HI Instance Administration

Manage your instances in HI.

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.

Persistence

Manage how data is stored on an instance.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.