Have you been wanting to use the new Known Error knowledge base, but aren't sure where to start? Check out this video, which provides an overview of the new features of the Known Error knowledge base. The Known Error Knowledge Base is where you can to locate the latest information about all of ServiceNow's known errors. You can also report that your instance is affected by the Known Error which will then subscribe you to any changes made to the KE's state.

In this video you will learn how to:

• Find Known Errors on the community
• Find Known Errors in HI
• Find Known Errors from the customer support portal
• Subscribe to Known Errors
• Link your affected instance to the Known Error
• Determine if anyone else has reported this product issue on the community

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For more information on new known error features, see:

ServiceNow product documentation:

Using Knowledge

Finding Known Errors

Known Errors: Behind the Scenes

Updates to ServiceNow Known Errors

Evolving our Known Error process

Q: Does this Known Error affect you? A: "This Affects Me!"

Leveraging Known Errors in HI and Product Issues in the Community

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