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Save as Draft option for catalog items in Portal

New article articles in ServiceNow Community · Mar 24, 2025 · article

Happy Monday, Everyone!

There will be a scenario that you need to submit a catalog item with 24 variables but don't want to fill out everything at once, you can use the "Save as Draft" option. This feature makes life easier by allowing you to save your progress and complete the submission later.

SAIVENKATESH_3-1742858034927.png

SAIVENKATESH_0-1742858827063.png

To view all your drafts, navigate to My Requests and look for the "Drafts" section.

SAIVENKATESH_2-1742857992448.png

If you are working on a different Service Portal with changed URL of your portal then you can change the system property based upon your portal Suffix:

glide.sc.enable.save_as_draft.portal.portal_suffix

(Instead of portal suffix in the above property use your portal suffix of your portal)

Thanks and Regards,

Sure Sai Venkatesh

View original source

https://www.servicenow.com/community/now-platform-articles/save-as-draft-option-for-catalog-items-in-portal/ta-p/3216753