The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Change Management

Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management. (Click to see all Change Management Knowledge Base articles)

• Minor display issues with Change Process Flow (KB0551165)

CMS

The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications. (Click to see all CMS Knowledge Base articles)

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)

• Knowledge v3 search results do not obey ACLs (KB0551111)

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser. (Click to see all Mobile UI Knowledge Base articles)

Event Management

Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features. (Click to see all Miscellaneous Knowledge Base articles)

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver. (Click to see all ODBC Knowledge Base articles)

• Slow performance via ODBC with upper case in where clause (KB0551161)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

Update Sets

Move groups of customizations from one instance to another using Update Sets. (Click to see all Update Sets Knowledge Base articles)