We look forward to seeing you next week at the Cleveland SNUG at the KeyBank office on March 25th! Please see below for event details:

Agenda:

9:30am – 10:00am Breakfast and Check-in

10:00am – 11:30am Optional Workshop – Citizen Development Leading Practices | Dave Lauer, ServiceNow

11:30am – 12:30pm SNUG Registration, Lunch and Networking

12:30pm – 1:00pm Customer Presentation - ServiceNow Journey with Now Assist and AI | Sunil Tulyani, Rick Noble, Eaton Corporation

1:00pm – 1:30pm ServiceNow Presentation - Platform Analytics | Dan Kane, ServiceNow

1:30pm – 1:45pm BREAK

1:45pm – 2:15pm Customer Presentation- ServiceNow Implementation and Custom App Use Case | David Kilmas, KeyBank

2:15pm – 3:15pm Roundtable Discussions on AI, ITSM, HR, ITOM, Customer Service, SPM, Creator, Microsoft Integration, and Security/Risk

3:20pm – 5:00pm Optional: Happy Hour and Networking at The Hooley in Brooklyn, sponsored by Glidefast

Parking: Please park in the lot farther from the entrance in the visitor lot.

Security: When you enter security, tell them you are here for the ServiceNow SNUG and present a photo ID. You will be given a sticker with your name on it and will be allowed to pass through the entrance over to the cafeteria area.

Looking forward to connecting on site! Please email julia.vitale@servicenow.com with any questions.