Meeting files can be viewed and downloaded here: Digital Services Forum March 20th 2025
Speakers:

• Joe Fiedler – (CTA) Advisory Solution Consultant – Core Business Workflows
  John Spirko - Senior Executive Enterprise Architect at ServiceNow

Discussion Topics:

• High-Level Overview – What is and isn’t HR Service Delivery
• HRSD vs. ITSM – Likenesses and Differences
• Data Architecture – Internal vs. External + Foundational Data
• Implementation order and Maturity Models