We look forward to seeing you tomorrow at the Columbus SNUG! If you would like to attend and you have not yet registered, please register here.

Agenda:

9:00am -9:30am Check in and Breakfast

9:30am – 11:30am Optional Workshop - Now Assist for ITSM powered by GenAI, Michael Slabodnick (laptop required)

11:30am – 12:30pm SNUG Registration, Lunch and Networking

12:30pm - 12:35pm Welcome and Opening Remarks - Sarah Lemoncelli, Chase

12:35pm – 1:15pm ServiceNow Presentation - Agentic AI Overview and Reprise Demo | Thomas Stroffolino and Scott Fiscus

1:15pm – 1:45pm Customer Presentation - From Demand Chaos to Logistics Zen: AIT's Guide to ServiceNow Sanity | Angela Scheuvront, AIT Worldwide Logistics

1:45pm – 2:00pm BREAK

2:00pm – 2:30pm Sponsor Presentation- CMDB Health Best Practices | Kenton Schulze, Sigital

2:30pm - 3:00pm ServiceNow Short Film - Alt, Shift, Life

3:00pm - 3:15pm Closing Remarks and Q+A

3:15pm – 5:00pm Optional: Happy Hour and Golf

Parking: There are three public lots for use at TopGolf. In the off chance that all of those lots fill up, you can park at Ikea.

Security: Please register in TopGolf's system ahead of time to speed up the check-in process. When you arrive, say you are there for the SNUG/ServiceNow User Group and you will be directed to the appropriate location.

Please email julia.vitale@servicenow.com with any questions. We look forward to seeing you there!