In this feature short, ServiceNow introduces the "Smart Assessment" functionality designed to enhance field service questionnaires. This tool allows organizations to create dynamic and intelligent questionnaires that adapt based on user responses, ensuring more accurate data collection and improved service delivery. By leveraging smart assessments, field service teams can tailor their questions to specific scenarios, leading to more efficient operations and higher customer satisfaction. This video provides a concise overview of how to implement and benefit from this feature within the ServiceNow platform.