The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

CMS

The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.

• CMS Resources (KB0552847)

Import/Export

Migrate data from one instance to another.

• Setting up JDBC with Sybase and DB2 drivers (KB0551236)

Incident Management

Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.

Event Manager

Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.