We just launched a signfiicant amount of new functionality in the Sales and Order Management for Telecom (SOMT). Kathy Neff (ServiceNow CIWF Product Marketing) wrote a lovely article detailing it for SOM [here](https://www.servicenow.com/community/som-blog/what-s-new-in-the-q4-24-store-release-for-sales-and-order/ba-p/3095963). All the features listed are available to our telco customers, but I want to highlight some of the key functions that really add more great value.

* Location Based Quoting and Ordering - the ability to capture and price opportunities, quotes and orders at the location including supporting bulk orders by copying all the details/line items from one location to another.
* Order Management Jeopardy considering business days/hours (not just days)
* Extensions to the Product Catalog modelling to show the full product offering hierarchy to the technical catalog elements.
* Quote Management: Sales Agreements configurable and bundled products support
* Subscription revenue metrices to allow better reporting, prioritization, and management of opportunities.
* Graceful MACD quote management from the customer account view.
* Case Management for Order Operations - allowing for cases related to an order.

We hope you take advantage of these amazing new capabilities!!!