The ServiceNow Platform has a seemingly infinite set of use cases in the enterprise. The combination of the new Studio IDE and over twenty Platform services such as Workflows, Scripting, Integrations and APIs, Orchestrations, Self-Service Catalog, Reporting & Analytics, Mobile UI, Connect, Visual Task Boards, and on and on mean that ServiceNow admins, developers, architects,and partners can utilize the Platform to literally deliver "Everything as a Service" for departments, shared services, and business units across the enterprise.

A great example brought to my attention by my colleague keeshenniphof (thanks Kees!) is Sky. Sky is a major U.K.based television, telecom, and broadband provider that initially implemented ServiceNow ITSM to upgrade to a modern, efficient, and user-friendly Incident-Problem-Change solution for IT. However it's clear from the video that they're doing so much more with the Platform.

Together with ServiceNow Preferred Solutions Partner TeamUltra, Sky has developed and deployed numerous apps, developed by in-house developers (via a very cool "Hothouse" rapid app development approach), TeamUltra, and even apps from ServiceNow Technology Partners including Bomgar remote control (available on ServiceNow Store). Other cool apps mentioned in the video are a gamification app for the helpdesk, and a consumerized shopping experience for all employees.

This is a great example of how customers are leveraging the ServiceNow Platform into multiple use cases and solutions across the enterprise by extending ITSM, developing new Platform apps with in-house devs and Solutions Partners, and deploying pre-built, certified apps from Technology Partners (ISVs) available on ServiceNow Store.

Enjoy the video!