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Introduction to Connect Chat & Connect Support in Geneva

Import · Dec 22, 2015 · article

The Geneva release came with a lot of new and powerful features for users of all needs, especially in the realm of social collaboration. In these overview video demos, you'll get to see two of these exciting tools in action, Connect Chat and Connect Support. Connect in Geneva allows your organization to have fluid conversations across many features of the platform bypassing email and static documents.

Using Connect Chat

Connect Chat in Geneva, you will see how Connect Chat provides the perfect collaboration solution for a team forced to hit a deadline in challenging circumstances.

Using Connect Support

Connect Support in Geneva, we'll show you how Connect Support revamps the concept of live support on the platform by providing the power of Connect Chat within a service desk interface.

For more information on Connect, see:

Product Documentation: Connect

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https://www.servicenow.com/community/now-platform-blog/introduction-to-connect-chat-connect-support-in-geneva/ba-p/2290530