The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Approvals

Approvals can be defined for all tasks and allow users or groups to be associated with a task, for the purpose of either approving or rejecting that task.

Asset Management

Integrate physical, technological, contractual, and financial aspects of information technology assets using IT asset management.

CMDB

The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.

Email

Configure, diagnose and resolve issues with email and notifications.

Global Support and Troubleshooting

Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.

Governance, Risk and Compliance (GRC)

Document policies and procedures, define and assess risks, and generate audits and test using IT Governance Risk and Compliance

Import / Export

Migrate data from one instance to another.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Service Portal

Service Portal in Helsinki allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Language and Translations

ServiceNow offers plugins that allow you to translate most of the instance into a particular language.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Server Side Scripting

Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Workflow

Automate multi-step processes with a graphical workflow engine.