Training and certification are key to your success and that of your business, making them essential to your ServiceNow program. By developing the right skills, you can drive greater value faster, boost team productivity, minimize risks, accelerate adoption, and enhance the overall experience on the Now PlatformServiceNow Learning.

The following list of courses are recommended for customers that have purchased FSM

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals - Instructor-Led / On-Demand
• ServiceNow Platform Implementation - Instructor-Led / On-Demand
• Get Started with Now Create (On-Demand) - Now Create is an intuitive user experience with prescriptive methodology, leading practices and accelerators guiding ServiceNow implementations, upgrades and more
• FSM Implementation and FSM Fundamentals

Performance Analytics

• Performance Analytics (PA) Essentials (On-Demand)
• Performance Analytics (PA) Fundamentals - Instructor-Led / On-Demand

Artificial Intelligence

• Introduction to Gen AI
• NowAssist Essentials
• NowAssist for FSM

Knowledge Management

• Knowledge Management (KM) Fundamentals (Vancouver) (On-Demand)

Additional (Optional)

• Field Service Territory Management and Capacity

To find more training courses and certifications, visit Now Learning.