Introducing the SPM & CWM Integration!
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Mar 12, 2025
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The latest enhancement to your experience with Impact is here: the SPM Integration feature. This new capability is designed to eliminate the friction many customers face and make it easier than ever to act on the insights and recommendations you receive in Impact.
The Challenge We Heard from You
Many of you shared that while Impact provides valuable recommendations, taking those insights and manually recreating them in Strategic Portfolio Management (SPM) / Collaborative Work Management (CWM) was a repetitive and time-consuming process. It slowed you down when you needed to act quickly.
We also heard that once work items transitioned to SPM, there was no way to track progress or provide additional guidance. This gap limited both visibility and collaboration, making it harder to ensure the recommendations delivered their intended value.
Our Solution: Seamless Integration Between Impact and SPM
The SPM Integration is here to solve these problems. It streamlines how you transition recommendations from Impact into SPM, saving you time and effort. Here’s how it works:
- Automated Transition: Recommendations from Impact are directly converted into SPM work items—no manual re-entry is required.
- Portfolio Alignment: The work items are automatically assigned to the right portfolio and include all the correct attributes, ensuring they’re ready for execution.
Coming in May 2025 - Progress Tracking: You will be able to track the completion and progress of SPM work items directly in Impact, giving you and your Impact Squad real-time visibility.
Why This Matters for You
We built this feature with your needs in mind, and the benefits are clear:
1. Save Time and Reduce Frustration
By automating the transition from Impact to SPM, we’ve removed the need for repetitive manual work. This means you can act faster and focus your energy on execution rather than data entry.
2. Improved Visibility and Collaboration
You can now track the status of SPM work items directly in Impact. This visibility not only keeps you informed but also helps your Impact Squad provide targeted support throughout the execution process.
3. Better Outcomes, Clearly Delivered
With a seamless connection between recommendations and execution, you’ll see the value of your efforts more clearly. The work items in SPM are tied directly to the insights from Impact, making it easier to measure and communicate your success.
How It Works: A Simpler Path to Action
Here’s what the workflow looks like with the SPM Integration:
- Receive Recommendations in Impact: Start with actionable insights delivered directly within Impact.
- Convert Recommendations OR add free-form initiatives to SPM Work Items: In a seamless process, recommendations are automatically transformed into SPM entities with appropriate attributes and portfolio assignments.
- Recommendations categorized as Impact initiatives and accelerators from the accelerator catalog cannot be converted.
- Free-form initiatives that are in the canceled or completed state are also ineligible for conversion.
- Coming in May 2025 - Track Progress in Impact: Stay informed by monitoring the status and completion of work items directly within Impact, ensuring alignment and accountability.
Why We’re Excited
This feature isn’t just about making your life easier (though that’s a big part of it). It’s about creating a stronger connection between strategic insights and tangible results. With SPM Integration, we’re helping you move faster, collaborate better, and deliver outcomes more effectively.
Ready to Explore?
The SPM Integration is available now, and we can’t wait for you to experience the difference it makes. If you’re ready to optimize your workflows and transform insights into action, start using the SPM Integration today.
Let us know how it works for you—we’re always listening and looking for ways to make your experience even better.
https://www.servicenow.com/community/servicenow-impact-articles/introducing-the-spm-amp-cwm-integration-nbsp/ta-p/3203121