ServiceNow Impact offers a suite of accelerators designed to help organizations fully leverage Now Assist and other critical capabilities. These accelerators will be available in the Yokohama release in March, offering structured methodologies to enhance AI-driven workflows, improve customer engagement, and optimize resource management. Whether your goal is automation, efficiency, or a superior digital experience, these accelerators provide a systematic approach to achieving tangible results.

Now Assist Accelerators

Jumpstart Your Now Assist Skill Kit

For organizations seeking to integrate AI-powered skills into their workflows, a structured approach is essential. The Jumpstart Your Now Assist Skill Kit provides a guided experience, equipping users with the knowledge and tools to customize AI-driven functionalities effectively.

Key Features:

• Step-by-step instructions on utilizing Now Assist’s Skill Kit.
• Hands-on configuration of AI-powered tools like Sentiment Analysis and Summarization.
• Real-time workflow customization to enhance automation and efficiency.

Use Case:

A multinational HR team automates its resume screening process by deploying Sentiment Analysis to evaluate job applications. By applying predefined criteria, the system ranks candidates efficiently, reducing manual effort and ensuring unbiased selection.

Jumpstart Your Now Assist for CSM

Customer service teams looking to maximize AI-driven automation can benefit from Now Assist for CSM. This accelerator facilitates the customization and optimization of out-of-the-box (OOTB) AI skills for seamless integration.

Key Features:

• Preview and customization of OOTB AI-driven skills for CSM.
• Tailoring the Case Summarization feature within your environment.
• Dedicated sandbox for safe testing and iteration.

Use Case:

A telecommunications company struggling with high case volume adopts Case Summarization to help service agents quickly grasp previous interactions. This reduces case resolution time by 40%, enhancing customer satisfaction.

Jumpstart Your Now Assist for Virtual Agent

AI-powered virtual agents revolutionize customer and employee interactions. This accelerator ensures a seamless transition to AI-driven automation, enabling organizations to optimize Virtual Agents effectively.

Key Features:

• Comprehensive demonstration of Now Assist for Virtual Agent capabilities.
• Practical implementation strategies for intelligent virtual assistants.
• Techniques to boost user confidence in AI automation and self-service functionalities.

Use Case:

An IT service desk experiencing high ticket volumes integrates a Virtual Agent to handle password resets and software access requests. The outcome is a 60% reduction in human-agent interventions, accelerating response times.

Jumpstart Your Employee Journey Management

Organizations aiming to enhance cross-departmental employee experiences can leverage this accelerator to implement intelligent workflows that improve onboarding, learning, and engagement.

Key Features:

• Best practices for cross-departmental workflow orchestration.
• Personalized onboarding, training, and task automation.
• Real-time feedback mechanisms for continuous improvement.

Use Case:

A large corporation optimizes its 30-day onboarding process, automating IT provisioning, training schedules, and check-ins. This leads to a 50% reduction in onboarding time and an enriched employee experience.

Jumpstart Your Knowledge Management

A well-organized knowledge base is essential for operational efficiency. This accelerator helps organizations implement AI-driven search and knowledge-sharing tools to improve information accessibility.

Key Features:

• Enhanced knowledge article management and categorization.
• AI-powered search recommendations for improved accuracy.
• Streamlined content creation and knowledge-sharing workflows.

Use Case:

A healthcare organization optimizes its policy and procedure knowledge base, reducing support inquiries by 35% and ensuring better regulatory compliance.

Jumpstart Your Resource Management

Efficient resource management is critical for business success. This accelerator provides strategic guidance on configuring and optimizing resource planning tools within ServiceNow.

Key Features:

• Best practices for setting up and managing resource plans.
• Improved forecasting for enhanced project allocation.
• Visibility into workloads to promote balanced team collaboration.

Use Case:

An IT services provider dealing with resource over-allocation utilizes this accelerator to optimize team workloads, reducing burnout and improving project timelines.

Jumpstart Your Legacy Workflow Migration

With legacy workflows becoming obsolete, a structured migration plan is crucial. This accelerator facilitates the transition to Flow Designer and Playbooks, ensuring future-proof workflow automation.

Key Features:

• Strategic roadmap for migrating legacy workflows.
• Implementation of Flow Designer and Playbooks.
• Compatibility assurance with future ServiceNow updates.

Use Case:

A financial services firm facing workflow failures transitions to Flow Designer, achieving a 70% improvement in automation speed and significantly reducing maintenance costs.

Additional Accelerators for Success

Access to Experts

Gain insights and prescriptive guidance from ServiceNow specialists to overcome platform challenges and optimize workflows.

Navigating Partner Initiatives Enhancements

Enhance collaboration between partners, squads, and customers, ensuring cohesive execution and minimal friction.

Revision to On-Demand Value Reports

Leverage improved value reports, integrating customer feedback to provide actionable insights that accelerate ROI.

UX Fundamentals

Equip product owners with core user experience principles to create intuitive, high-quality solutions.

Release and Deployment Advisory for Pro-Code

Access expert recommendations on configuring, deploying, and managing custom ServiceNow applications for pro-code development.

Conclusion

ServiceNow Impact’s accelerators provide a structured approach to implementing and optimizing platform capabilities. Whether you aim to enhance AI adoption, streamline business processes, or improve knowledge management, these guides ensure a seamless and effective execution. Get started today and unlock the full potential of Now Assist and beyond.