The new ServiceNow Impact Store Application comes with a brand new homepage experience that is designed to enhance usability, provide tailored guidance, and make accessing key features easier than ever. This update is part of our ongoing commitment to ensuring that customers can navigate Impact efficiently and maximize its value within their platform.

What’s New in the Homepage?

The new homepage focuses on providing a personalized, user-centric experience. It includes the following key sections:

Recommended Next Steps

This section offers personalized suggestions tailored to your needs. Whether you’re exploring platform health, value management, or product adoption, the system dynamically updates recommendations based on your usage and preferences. If there are no new suggestions, a clear message appears, encouraging users to revisit the full list or return later for updated recommendations.

Curated for You

Stay informed with a dedicated section featuring monthly updates on ServiceNow products, curated news, and upcoming events. This ensures you’re always aware of the latest developments, helping you stay ahead in your ServiceNow journey.

Learn About Impact

The right-hand side includes an interactive area for users to start a guided tour, explore the personalized Impact experience, and establish necessary connections to view data from the Impact application. This section also provides links to key resources and an overview of Impact’s core capabilities, from Impact Squad to Value Management and Platform Health.

Stay Updated and the Impact Digital Experience

Further down the page, you’ll find quick links to:

• Case Studies and Release Notes: Helping you stay updated with the latest insights and application features.
• Activity Center: Offering a detailed view of your Impact benefits and consumption metrics.

Why This Matters

The redesign of the homepage is more than just a visual update. It’s about improving usability and helping you get the most out of ServiceNow Impact. Here’s why it matters:

1. Personalization

The homepage dynamically adjusts its recommendations and curated content based on your activity, ensuring that the information you see is always relevant and actionable.

1. Ease of Navigation

By grouping key resources like setup guides, platform health tools, and case studies, the homepage acts as a central hub for all things Impact, reducing the time spent searching for essential information.

1. Improved Guidance

Whether you’re new to Impact or an experienced user, the guided tours and resource links provide clear steps to help you navigate and leverage the platform’s features efficiently.

Getting Started

If you’re ready to explore the new homepage, here’s how to make the most of it:

1. Establish Your Data Connection: Follow the prompts in the "Learn About Impact" section to ensure all features are fully accessible.
2. Review Your Recommendations: Use the "Recommended Next Steps" section to discover new insights and actions tailored to your instance.
3. Explore Curated Content: Check the "Curated for You" section regularly for updates on ServiceNow products and events.
4. Utilize Quick Links: From the "Impact Overview" to the "Activity Center," make use of the quick links to streamline your workflow.

Feedback and What’s Next

We’re excited to hear how the new homepage improves your experience with the ServiceNow Impact Store Application. Your feedback plays a vital role in shaping future updates, so please share your thoughts and let us know how we can continue to enhance Impact for you.

Stay tuned for even more updates as we refine and expand the capabilities of the ServiceNow Impact Store Application!