The Yokohama release brings a suite of new capabilities and enhancements to the ServiceNow Impact. To help you navigate the latest features, we’ve compiled a comprehensive list of resources available to our customers.

Below, you’ll find categorized documentation, community posts, and webinar information to support your onboarding and implementation efforts.

Available Resources for Yokohama Release

Community Posts

Our Community posts provide detailed insights into key updates and capabilities:

• Get started with ServiceNow Impact! – A step-by-step guide to getting started.
• Impact FAQs – Answers to common questions about ServiceNow Impact.
• Impact Store Application FAQ - Answers to common questions about the new Store Application.
• Service Bridge & Security Overview – Learn about ServiceNow Service Bridge and how it works with ServiceNow Impact.
• Table Field Level Mapping – Understand table structure and data mapping.
• Impact Home Page Overview – Walkthrough of the new home page.
• Proactive Code Check – How to ensure quality and compliance with proactive checks and as well as Best Practices for Proactive Code Check.
• Auto-Generated Product Adoption Roadmaps – simplify roadmap creation with proven templates.
• SPM Integration – Overview of the Strategic Portfolio Management (SPM) integration within Impact.
• Root Cause Correlation – Understand how the new Root Cause Correlation feature works.
• 2025 - ServiceNow Impact Academy Webinars – Collection of all of our Impact Academy Webinars

Product Documentation

For detailed implementation and release information, refer to the official documentation:

• Impact Store Application - Installation & Product Documentation – Learn how to install and configure the latest release.
• Impact Release Notes – Summary of new features and enhancements in Yokohama.
• ServiceNow Store Application – Direct link to the ServiceNow Impact Store Application.
• Service Bridge Knowledge Base - A comprehensive collection of articles and guides to help you understand and troubleshoot Service Bridge.
• Service Bridge Frequently Asked Questions - Find answers to the most common questions about Service Bridge capabilities and usage.
• Service Bridge Onboarding Troubleshooting - Step-by-step guidance to resolve common onboarding challenges and ensure a smooth setup.
• Service Bridge Community - Connect with peers and experts, share insights, and stay updated on the latest Service Bridge discussions.

YouTube

Explore our YouTube Playlist, featuring a curated collection of videos covering all things ServiceNow Impact. These videos provide in-depth insights into key features, best practices, and the latest updates to help you maximize the value of Impact.

Office Hours

Need live guidance? Join our monthly Office Hours session:

📅 First Tuesday of every month at 10 AM PT / 1 PM ET – Register here

Webinar

Stay informed with our upcoming webinars covering key updates and best practices:

🔹 Unlocking the Power of ServiceNow Yokohama Release: What's New in ServiceNow Impact

📅 March 18, 2025, at 08:00 AM PDT

Need Assistance?

If you have any questions or require additional guidance, please reach out to your Customer Success Manager (CSM) for support. We’re here to help you make the most of the ServiceNow Impact Yokohama release!