The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Authentication

Validate the identity of a user trying to access a ServiceNow instance with authentication.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Import / Export

Migrate data from one instance to another.

• Easy Import fails when multiple columns have the same label (KB0597725)

Lists

Display information from a data table and search sort and filter that information using lists.

• "Time Ago" option is not displayed correctly in List v3 (KB0597770)

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.