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What's new for Financial Services Operations in the Yokohama Release

New article articles in ServiceNow Community · Mar 12, 2025 · article

Learn more about our Yokohama release – including more pre-configured dispute resolution offerings and our new AI Agent for dispute resolution.

  • AI Agent for dispute case intake – powered by Now Assist
  • Enhancements to out-of-the-box Dispute Playbooks
  • Ethoca Alerts Integration for fraud prevention
  • Updated dispute rules for Visa’s April rules update
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https://www.servicenow.com/community/fso-blog/what-s-new-for-financial-services-operations-in-the-yokohama/ba-p/3165661