We are constantly working hard to improve the user interface and make it more intuitive for users. Therefore, the user interface in ServiceNow has evolved a great deal over the years. Some of the most notable stops on the timeline include:

• Classic: Original ServiceNow product interface
• UI11: The Edge, split screen, bookmarks, and flyout windows added (2011)
• UI14: Redesigned icons, buttons, and color themes added (Eureka release)
• UI15: Redesigned icons and usability improvements added (Fuji release)
• UI16: Redesigned banner, Favorites tab, and different access to application menus added (Helsinki release)

On certain versions of the product, users can switch between different versions of the user interface whenever they want. For example, if you are using the Helsinki release, you can switch between UI15 and UI16 by clicking the gear icon in the banner frame, and then clicking the button at the top of the System Settings window.

There is currently a user interface version issue for customers using Safari 10.x and MacOS Sierra.

Version switch in Safari 10.x

When ServiceNow customers using MacOS Sierra and Safari 10.x log in to certain versions of a Fuji, Geneva, or Helsinki instance, they are automatically redirected to UI11. The user interface should not change, but remain on UI15 or UI16 based on the user's settings.

The UI version switch is occurring because Safari 10.x is currently a beta version and not the latest production release. Safari 10.x does not match the latest supported version of the browser (9.1.3), so we do not recognize the build. Because we cannot determine if the browser supports the latest product features, the old UI (UI11) is used, not UI15 or UI16. After Apple officially releases Safari Version 10.0, we will add it to the list of supported browsers and UI15 or UI16 (as specified by the user) will be displayed.

Safari 10 was released by Apple in September 2016. The Sierra MacOS was released by Apple in Fall 2016 (a public beta version was available in Summer 2016).

Options to resolve the issue

Currently, there are no workarounds for this issue. The only way to resolve the problem is to upgrade to a version in which the issue is fixed.

For complete information, including current lists of versions where the issue occurs and where it is fixed, see KB0597917: Safari 10.x in MacOS Sierra sends users to UI11 written by the fabulous tyler.jones. To keep up with the latest information, subscribe to KB0597917 and receive notifications when more information is available.

Additional information

On the Apple website:

• See detailed information about Safari 10 and Sierra MacOS

General information about the different versions of the user interface and how to use them is available in the product documentation: