Many customers have been asking for real-world guidance on how to build an effective and trusted Configuration Management DataBase (CMDB). ServiceNow has consolidated key best practices and lessons learned into a CMDB workshop session which we are bringing to the Upstate NY SNUG October 27th from 8:30 — 11:30am.

This optional session will be full of practical advice and is targeted towards CMDB owners, change and configuration managers, service management managers/directors. The session also includes breakfast. Seats are limited, so please register per below ASAP.

To Register: Please email caterine.alvarenga@servicenow.com with your name and phone number by Monday, October 24th.

When: Thursday, October 27th from 8:30am — 11:30am ET

Where: Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450

• What is a CMDB?

• CMDB Business Use Cases

• Top Reasons for CMDB Failure

• Define CMDB Goals and Objectives

• Configuration Management Maturity Model

• Configuration Management Best Practices

We look forward to seeing you at the Workshop!

ServiceNow Team