The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Core Platform

Manage fields, function and tasks within the ServiceNow platform.

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Cloud Management

Transform how you deliver IT with Cloud Management.

• Helsinki Patch 6: Known Errors (KB0597698)

Service Portal

Service Portal in Helsinki allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Content Management Systems (CMS)

The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.

Configuration Management Database (CMDB)

The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.

Server Side Scripting

Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.

• EmailLogger is not available in global scope in Geneva (KB0598175)

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Live Feed

Post and share content in a ServiceNow instance with Live Feed.

• Sort by Last Activity not working in Live Feed (KB0598093)

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Security Access Control

Secure access to new objects or change the default security behavior with Access Control Lists.

Data Certification

Manage scheduled and on-demand validations of configuration management database (CMDB) data with Data Certification.

• Unable to select entire certification row (KB0598171)

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Authentication

Validate the identity of a user trying to access a ServiceNow instance with authentication.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Project Management

Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.

Project Portfolio Suite

Project Portfolio Suite (PPS) provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications.

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

UI Policy / Client Script

Create and manage UI and client scripts with UI policy and client scripting.

Workflow

Automate multi-step processes with a graphical workflow engine.