There will be a CMDB best practices workshop, November 16 in Nashville. This workshop is targeting to ServiceNow customers and prospects:

· CMDB owners

· Change and configuration managers

· Service management managers/directors

· IT security directors

Agenda

• What is a CMDB? Why is it important?

• CMDB Business Use Cases

• Top Reasons for CMDB Failure

• Define CMDB Goals and Objectives

• Configuration Management Maturity Model and Best Practices

• Automating the CMDB with Discovery and Mapping

Community Health Systems

9009 Carothers Parkway

Franklin, TN 37067

Carothers Conference Room Lower Level A & B

11:00 AM - 2:00 PM

Lunch Provided by RoundTower Technologies

Free Parking

Email Kathy.Compton@ServiceNow.Com

Name

Title

Company

CMDB Topic of Interest

Seating is limited, so register today!