The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Currency

The Service Catalog fully supports localized currencies for item prices and options.

Platform Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

Governance, Risk and Compliance

Document policies and procedures, define and assess risks, and generate audits and test using Governance, Risk and Compliance,

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.

CMDB

The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.

Server Side Scripting

Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.

• GlideRecord is not working in the scoped CMS Portal (KB0598356)

Import / Export

Migrate data from one instance to another.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

• In Chat, the idle time countdown does not stop as expected (KB0598365)

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Approvals

Approvals can be defined for all tasks and allow users or groups to be associated with a task, for the purpose of either approving or rejecting that task

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Workflow

Automate multi-step processes with a graphical workflow engine.